Admin at 18:58, 17 September 2025

2025-09-17T18:58:59Z

New page

[[Category:Marketplace]]
[[Category:Guest_Experience_Integrations]]
[[Category:Self-Check-in]]
<div class="heading">Pre-Arrival Tool</div>

This page is about the menu {{#fas:cog}} (SETTINGS) MARKETPLACE > PRE-ARRIVAL-TOOL

=General Information=
[https://chargeautomation.com/ ChargeAutomation] provides a free Online Pre Check-in tool for Vacation Rentals & Hotels.

For Beds24 normal channel manager fees apply.

=Capabilities=
The tool lets you:
*Collect guest ID/passport
*Collect ´credit card scan
*Collect Email, phone number
*Collect selfie
*Accept "Terms & Conditions"
*Collect E-signature
*Collect information (i.e. arrival time, email, number of guests)
*Offer upsells
*Import booking modifications

=Set up=
'''Step 1: Activate Rooms '''

Go to {{#fas:cog}} (SETTINGS) MARKETPLACE > PRE-ARRIVAL-TOOL set "Synchronization" = enable for all rooms you want to connect to ChargeAutomation

'''Step 2: Connect to ChargeAutomation'''
*Login in to [https://chargeautomation.com/ ChargeAutomation]
*Under PMS tab you select Beds24
*Select your pre-arrival preferences
*Map guest responses

For further information please use the help in ChargeAutomation.

=How it works=
When a new reservation is received, a link is emailed to the guest to complete their pre-arrival.

Information collected from the guest is posted back to Beds24.

=Troubleshooting=

=Disconnect=
To stop Beds24 sending data untick the check boxes in {{#fas:cog}} (SETTINGS) MARKETPLACE > PRE ARRIVAL TOOL

Pre-Arrival tool - Revision history

Admin at 18:58, 17 September 2025